When someone says “I do not know what I am looking at,” send them a screen-share link and guide them while they stay in control.
Instead of asking them to install remote desktop software, create a whisperblinks screen-share room and send the link. They open it, join the room, and share their screen.
It is intentionally not remote control. You can see the screen and talk them through the fix without taking over their device.
No. They only need the link or 6-digit code.
No. It runs in the browser.
No. You can see their screen, but they stay in control.
Yes, they can view. Browser screen sharing from iPhone or iPad is limited by Apple.